Woof Privacy Policy
If you cannot get home or cannot check in, Woof reaches out to you, and then to the people you chose. To do that it has to know a few things about you. This page says exactly what, why, and what happens to it.
We have written it in plain language on purpose. If anything here is unclear, write to us at info@woofhelp.com.
The short version
- Woof holds your telephone number, your email address (if you give one), your first name, one home location, your Safety Contacts, your pets and their records, and your Super Woof subscription state.
- Woof does not track you across other companies' apps or websites, does not use an advertising identifier, and contains no third-party SDKs. There is nothing to ask your permission for, so we do not ask.
- Woof records how the app is used — screens, funnels, whether a purchase completed — as behavior, never content. Analytics never receives a coordinate, an address, a name, a medication or a note.
- Woof may email you "Woof updates & offers": optional product news, tips and Super Woof offers, chosen from how you use Woof. They use no data from outside Woof, carry no tracking pixel, and every one has a one-click unsubscribe. Unsubscribing never stops a safety alert, a check-in reminder, a sign-in or security message, or an account email.
- Woof 3.0 adds three things this policy covers: Daily Delight, a short Woof AI note about one of your pets each day (§3a); Pet Guardians, people you choose to help with a pet's care if you can't (§1, §3); and safety email, an "I'm Okay" link Woof may email you during a missed check-in (§1).
- Woof 3.2 adds one thing this policy covers: if you ask, Woof draws your own avatar from a photo of you. The photo is sent to Woof's image provider only to make that drawing, is never used for face recognition or to verify who you are, and is deleted within a day (§3a).
- Your agreement to receive text messages, and the mobile information behind it, are never shared with anyone for marketing. Not with third parties, not with affiliates, not with anybody who wants to advertise to you.
- You can export your data and delete your account from inside the app.
- Deleting your Woof account does not cancel an App Store or Google Play subscription. Only Apple or Google can do that, and we tell you so where you delete.
1. What Woof collects, and why
Your account
Your telephone number is your account. Woof signs you in with a one-time code, so there is no password. The number is also how Woof reaches you if you miss a check-in, and how your Safety Contacts are reached.
If you give Woof an email address, Woof checks it with a code and uses it for account messages: a welcome when you finish setting up, codes and confirmations, and a notice if your email address or phone number changes. Unless you unsubscribe, Woof also sends Woof updates & offers to it (below).
Safety email. If Woof can't reach you during a missed check-in, it may also email your verified address: once when it first texts you about the missed check-in, and once with its last message before your Safety Network is contacted. The email links to a page with an I'm Okay button. Opening the email or the link changes nothing — only pressing the button does — and the link stops working when the alert ends, or after 24 hours at most. Safety email is not Woof updates & offers: unsubscribing from updates never stops it.
When Woof stops emailing an address. If an address bounces permanently, or you (or your mail provider on your behalf) mark a Woof email as spam, Woof stops sending all email to that address — including safety, account and sign-in email — until you verify an address again in the app. Push notifications, text messages and My Woof keep working, so you can still be reached and still tell Woof you're okay.
Your first name is shown to a Safety Contact when Woof texts or calls them, so they know who the message is about.
Your Woof avatar is optional: a drawn character you pick, or a drawing Woof makes from a photo of you, if you ask it to. It appears on your Home screen to you and the people in your household, and never on a share page or your Safety Network's pages. §3a says what happens to a photo you give Woof for this.
Your home
If you turn on presence features, Woof stores one home location — a coordinate and, optionally, an address you enter. Woof uses it to answer a single question: are you at home, or out.
Woof does not keep a trail of where you have been. It records that a boundary was crossed, not where you were. The address is disclosed to somebody only during a live incident, and every disclosure is logged.
Your pets
Names, breeds, photographs, vaccinations, medications, conditions, weights, documents and care notes. This is a medical record about an animal, and it is treated as sensitive.
If you use Woof AI, some of this is sent to an AI provider so it can be read. If you ask Woof to draw a pet avatar, the photo you choose is sent to an image-generation provider to make the drawing, whether or not Woof AI is on. See §3a, which says exactly what and exactly when.
Your referrals
Your referral code, and who was attributed to you. If Woof ever runs a rewards program, whether a referral qualified and what was earned or paid. No such program is running, so today this is a code and an attribution and nothing else.
Your protection
Check-ins, protection cycles, Away Timers, Fall Protection settings and events, and incidents. An incident includes who Woof contacted and what they answered.
Arriving home. If Automatic Protection opened an alert because an Away Timer ran out, and your phone then arrives inside your home boundary, Woof ends that alert and tells anyone it had already contacted that you returned home. Woof records that the arrival happened, not where you were, and nobody is sent a location. It is not recorded as you checking in, and it never ends an alert from a check-in you missed.
Your Safety Contacts
The name and telephone number of the people you nominate. They are another person's details, held only so Woof can reach them on your behalf.
Your Pet Guardians
The name and mobile number of a person you choose as a pet's Pet Guardian — someone you trust to help with that pet's care if you can't. It is another person's details, held so Woof can invite them and, if they say yes, let them see the pet's Care Record you choose to share. You confirm you have their permission before Woof texts them.
If they decline, step down, or don't answer before the invitation expires, or you remove them, Woof keeps their name and number for 30 days and then deletes them. A record of what happened (invited, accepted, removed, and when) remains with your account, without their name or number.
Your subscription
Whether you have Super Woof, which plan, and its state — from Apple. Woof never sees your payment details; Apple handles payment.
Woof updates & offers
Woof sends a small number of optional emails about using Woof and about Super Woof: for example, a nudge to finish setting up, an explanation of Automatic Protection after you have checked in by hand a few times, or a reminder before a Super Woof trial ends. Woof chooses which one to send, and when, from what it already knows about your account: whether setup is finished, whether protection is on, how many check-ins you have made, whether you have a Safety Contact, and whether you have Super Woof or a trial. No information from outside Woof is used.
- How often. At most one every three days and never more than four in a month, only between 9 AM and 8 PM in your home's timezone, and none at all while Woof is handling a missed check-in or for a week after one.
- Measurement. These emails contain no tracking pixel, and their links are not rewritten by an email service. When you open a link, Woof records that it was used, and if you press the button on the page it opens, Woof records that too, so it can tell whether an email helped (for example, whether a Super Woof trial followed within seven days). These records are tied to your account, stay inside Woof, and are used only for that purpose.
- Unsubscribing. Every one of these emails has an unsubscribe link and works with your mail app's own unsubscribe button. It takes effect immediately, and you can turn them back on from the same page.
- What it never affects. Safety alerts, check-in reminders, messages to
your Safety Contacts, sign-in and security messages, receipts and other
account emails are not Woof updates & offers. Unsubscribing does not touch
them. Woof updates & offers are sent from a separate address
(
news.woofhelp.com) so that a problem with them can never delay a safety message. - Notifications. A future version of the app may ask whether you also want these as notifications. Until you say yes in the app, Woof sends none.
Product analytics
Which screens are used, which onboarding steps are completed, whether a purchase finished. See §4.
Operational logs
Errors and diagnostics needed to keep Woof working. Sensitive values are redacted before anything is written.
2. What Woof never does
- No advertising identifier. Woof contains no IDFA and no advertising SDK.
- No third-party analytics or advertising SDKs, of any kind.
- No data brokers. Woof does not sell or share your data for advertising.
- No sharing your SMS consent. Mobile phone numbers, SMS opt-in information and messaging consent are not shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes.
- No cross-app or cross-site tracking. Because Woof does none of this, Apple's App Tracking Transparency prompt does not apply and Woof does not show one.
- No email tracking. No open pixels, no link rewriting by an email provider, and no buying or renting of email lists.
- No trail of your movements.
- No emergency-services dispatch. Woof never contacts 911 automatically. See the Terms.
3. Who else sees your data
| Who | What they receive | Why |
|---|---|---|
| Twilio | A telephone number and a message; for a call, the call itself | To send the text or place the call that reaches you, a Safety Contact or a Pet Guardian — including a call from Woof Support's automated assistant |
| ElevenLabs | Only for a call from Woof Support's automated assistant, and only to somebody who agreed to those calls: the call's audio as it happens, the first name of the person called and of the member, and the transcript of the call | ElevenLabs provides the assistant's voice, turns speech into text, and runs the assistant's conversational model (supplied to ElevenLabs by Anthropic). The call is transcribed, not audio-recorded; ElevenLabs keeps the transcript for 30 days and does not use it to train models |
| Apple | A push token; subscription events | To deliver notifications on iPhone; to process App Store payment |
| A push token; subscription events | To deliver notifications on Android (Firebase Cloud Messaging); to process Google Play payment | |
| Amazon Web Services | Everything Woof stores, as our hosting provider | To run Woof |
| Amazon Web Services (Amazon SES) | Your email address and the email | To deliver Woof's email — account, safety, and Woof updates & offers — and to tell Woof whether a message was delivered, bounced or marked as spam |
| Your Safety Contacts | Your first name, that you have not checked in, and — only during a live incident, and only if you enabled it — your address and access instructions. If an alert ends because you returned home, that you returned home | So somebody can go and check |
| A Pet Guardian you chose | Before they answer: your first name, the pet's name, and what being a Pet Guardian means. After they say yes, and only while you share it: that pet's Care Record — identity and microchip, weight, vets, vaccinations, medications, allergies, conditions, feeding, walks, routines, behaviour, emergency notes and the trusted person you named for the pet, and its vaccination certificates, medical records, lab results, imaging reports, discharge instructions and prescriptions. Never insurance papers, invoices or other documents; never your home access instructions, address or location, your check-ins or incidents, your other pets, or your account | Because you asked Woof to, so someone you trust can help with that pet. They sign in with a code sent to their own phone and stay signed in for up to 30 days on that device. You can stop sharing or remove them at any time, and their access ends at once |
| A person you share a Woof Pet Record with | Only the categories you chose, for as long as you chose | Because you asked Woof to |
| OpenAI | Only what §3a describes | To read a document you uploaded, answer a question you asked, write Daily Delight, or draw a pet avatar or your own avatar you asked for |
| Woof staff | What they need to handle an incident. Staff handling an incident can see the name and number of your pets' Pet Guardians | If you turned on Full Support and Woof's team is handling your case, a person at Woof may contact your pet's Guardian about the pet's care. Staff access is limited to people who need it |
Woof does not sell your data to anybody, for any purpose.
3a. Woof AI, and what leaves Woof
Woof AI is powered by a third-party AI provider, OpenAI. When you use it, information about you and your pets leaves Woof's own systems and is sent to OpenAI so that it can be read. Nothing is sent unless you use Woof AI, with one exception you can switch off: Daily Delight, the short note about one of your pets on your Home screen. Pet avatars are separate from Woof AI and its setting: see below.
When you ask Woof AI to read a document, Woof sends the document itself — the PDF or image you uploaded — together with the title you gave it and four facts about the pet it is for: the pet's name, species, breed, and age in whole years. That is the entire set. Woof does not send your name, your telephone number, your address, your location, your Safety Contacts, or any of your other pets.
When you ask Woof AI a question, Woof sends your question, a bounded number of your earlier questions and answers in the same conversation, and a summary of the pet records the question is about — vaccinations, medications, conditions, allergies, weights and their dates. It may also send your first name, so Woof AI can address you; your pets' names; the first names of Safety Contacts who have accepted; and how your protection is configured, including whether you are currently at home or out.
For Daily Delight, once a day — and only for households where somebody has used Woof recently — Woof picks one of your pets in turn and sends: the pet's name, species, breed, sex and rough age; the colour and markings you entered; whether today is the pet's birthday; the notes you wrote about the pet's personality, routines and walks, leaving out any note that mentions health; and the earlier Daily Delight notes about that pet, so it does not repeat itself. With it goes a passage of public reference text about the breed or species, which Woof reads from Wikipedia (Woof asks Wikipedia only for a page by its title, such as "Pug"; nothing about you or your pet is sent to Wikipedia). Woof asks for one short, non-medical sentence and checks it against that passage before showing it. Nothing else is sent: no health records, medications, documents, feeding instructions, places in your home, nothing about you, and nothing about your other pets. One note is written per household per day and kept with your household until you delete your account. Daily Delight is free and is never sent as a notification.
When you ask Woof to draw a pet avatar, Woof sends the photo you chose to OpenAI's image-generation service so it can draw your pet in Woof's style. This happens only when you ask for an avatar, and it happens whether or not Woof AI is switched on — the Woof AI setting does not control it. Before anything is stored or sent, Woof removes the photo's hidden metadata, including any location it carries. With the photo go Woof's drawing instructions, the pet's species and the breed you entered. That is the entire set: not the pet's name, not you, not your household, not your location, and none of the pet's records. Woof keeps the photo you chose and the finished drawing with your pet's record; both are erased when you delete your account.
When you ask Woof to draw your own avatar from a photo of you, Woof sends that photo to OpenAI's image-generation service for one purpose: to draw the avatar you asked for. It happens only when you ask, after you confirm the photo is of you and that you are 18 or older. Before anything is stored or sent, Woof removes the photo's hidden metadata, including any location it carries. With the photo go only Woof's drawing instructions: not your name, your telephone number, your household, your pets, your location or anything else about you. Woof does not use the photo for face recognition or to verify who you are, and keeps nothing it could work out about you from it. Woof deletes the photo within a day after the drawing is made. The drawing becomes your avatar only if you choose it. You can remove it at any time in Settings, and picking a drawn character instead also deletes it. It is erased when you delete your account.
What is never sent, in any Woof AI request: a coordinate, your home address, your home boundary, how far you are from it, where you have been, access instructions for your home, any telephone number, anybody's surname, or your payment details.
Emergency summaries do not use AI at all. They are assembled from records you already confirmed, and nothing about them is sent anywhere.
What Woof AI suggests is a suggestion. Nothing it proposes enters a pet's record until you confirm it, and nothing it produces can change your protection.
OpenAI processes this as Woof's service provider, on Woof's instructions, through Woof's business API account — not through any consumer chatbot product. Woof does not use your information, or your pets', to train any model, and Woof AI is never used for advertising.
What OpenAI itself may retain, and for how long, is governed by Woof's agreement with OpenAI and by OpenAI's own terms for API customers, not by this policy. We are not going to describe somebody else's retention practices to you second-hand. If our arrangement with them changes in a way that affects you, we will update this section before it takes effect.
If Woof AI is not switched on for your account, none of this happens except a pet avatar you ask for, which the Woof AI setting does not control. You can turn Woof AI off in Settings → Woof AI, and when it is off nothing is read and nothing is sent — Daily Delight included. To send no photo for an avatar, don't ask Woof to draw one.
Text messages, consent, and your mobile information
Mobile phone numbers, SMS opt-in information and messaging consent are not shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes. That covers your telephone number, the fact that you agreed to receive text messages from Woof, when and where you agreed, and the record of that agreement. Woof does not sell it, rent it or trade it, and does not disclose it to anybody who wants to advertise to you. Consent you gave to Woof stays with Woof. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, other than the subcontractor that delivers the message on Woof's instructions, described below.
What mobile information Woof collects, and how it is used. Woof collects your mobile telephone number when you sign in, the fact and time that you consented to receive text messages and the screen on which you did so, and a record of each text message Woof sent you or received from you together with its delivery status. Woof uses this to send you sign-in codes, check-in and safety messages during an incident, Safety Contact and Pet Guardian invitations you asked for, Care Record links and sign-in codes for a Pet Guardian, a note to your Safety Contacts when an alert ends, reminders you switched on, one request asking whether Woof Support's automated assistant may call you if you turn on Full Support, and — for Woof's own staff — website live-chat messages. Message frequency varies with how you use Woof and whether an incident is open. Message and data rates may apply. You can reply STOP to any Woof text to stop receiving texts, and HELP for help; the details are in the Terms of Use, section 3a, and at https://woofhelp.com/sms.
Texts to people you choose. Woof texts a Safety Contact or a Pet Guardian only after you add them and confirm you have their permission. The first text says who chose them and why, and links to a page where they can say yes or no; every text says how to stop (reply STOP). Replying STOP stops Woof's texts to that number. It does not remove them from your account, and Woof shows you that they can no longer be reached. A Pet Guardian who replies STOP stays your pet's Guardian until they step down or you remove them.
Calls from Woof Support's automated assistant
If you turn on Full Support, Woof may phone you about a protection alert that has not been resolved, using Woof Support's automated assistant — an automated, artificial voice. It does so only if you agreed to these calls; Woof asks you once, by text, with a link where you can say yes or no. A Safety Contact is phoned by the assistant only if they agreed, on a page Woof showed them when they accepted your invitation or during an alert — Woof never texts a Safety Contact just to ask. Saying no changes nothing else: texts, your Safety Network and Full Support continue, and a person at Woof follows up instead.
What happens on a call. The assistant says at the start that it is Woof Support's automated assistant, that the call may be transcribed, and Woof's telephone number. What is said is turned into text as the call happens so Woof can respond to the alert. The call is not audio-recorded. ElevenLabs (see §3) keeps the transcript for 30 days. Woof keeps, with the incident, a short record of what was decided — for example that you said you are safe, with at most a short excerpt of the words that decision relied on — and the call's time, length and outcome. The assistant cannot decide on its own that anybody is safe: Woof's safety system decides from what the person actually said, and anything unclear goes to a person. Woof never calls 911 or sends anyone automatically.
Changing your mind. Use the link Woof sent you, or reply to any Woof text, and Woof stops these calls. Deleting your account erases the excerpts Woof kept about your calls.
This restriction is about marketing, and only about marketing. It does not stop the things in the table above that make Woof work. Twilio receives a telephone number and a message because that is how a text message is delivered. Amazon Web Services holds it because that is where Woof runs. Those companies handle your information on Woof's instructions, for Woof's purposes, under contract — and may not use it for their own marketing. A Safety Contact is texted because you nominated them and they agreed.
Nor does it prevent Woof from doing what safety or the law requires: reaching you or your Safety Network during an incident, keeping the security and anti-fraud records described below, or responding where a law obliges us to. None of those are marketing, and none of them involve handing your number to somebody who wants to sell you something.
4. Analytics, specifically
Woof's analytics are first-party: they are recorded by Woof's own server, into Woof's own database, and are never sent to a third party.
Events describe behavior, never content. passport_record_created
records that a record of some kind was added; it cannot record which
medication, because the property is not permitted to exist. The list of
permitted properties is enforced in code, not by convention.
Analytics never receives, in any form:
exact coordinates · addresses · telephone numbers · one-time codes · authentication or push tokens · the names of you, your contacts or your pets · medication or vaccine names · medical notes · incident notes · payment receipts · payout, tax or banking details.
You can turn product analytics off in Settings → Privacy → Analytics. The preference is enforced by Woof's server, not by the app choosing not to send — most of these events are recorded by the server itself.
Turning it off stops optional product measurement. It does not stop, and cannot stop:
- anything Woof does to keep you safe, or any safety notification;
- security records that protect your account, such as sign-in rate limiting;
- fraud checks on the referral program;
- your subscription and payment records, which we must keep for accounting;
- the operational records Woof needs to run at all.
That distinction is deliberate. A privacy control that could quietly switch off part of your protection would be a dangerous control to offer.
5. How long Woof keeps things
| Data | Kept |
|---|---|
| Account, pets, records, protection settings | While your account exists |
| Your email address | While your account exists; erased with it |
| Your Woof updates & offers choice, the messages Woof sent you, and whether their links and buttons were used | While your account exists |
| A one-way fingerprint of an address that bounced or reported Woof's marketing email as spam | Kept after deletion, so Woof never sends marketing to that address again |
| A one-way fingerprint of an address that bounced permanently or reported any Woof email as spam | Kept after deletion, so Woof does not email it again; cleared when that address is verified again |
| A Pet Guardian's name and the history of the designation | While the pet's record exists; deleted with the pet or your account |
| A Pet Guardian's mobile number, after they decline, step down, expire or are removed | 30 days, then deleted automatically |
| A Pet Guardian's sign-in codes and sessions | Codes deleted within a day; sessions when they expire |
| Daily Delight notes | While your account exists |
| A photo you gave Woof to draw a pet avatar from, and the drawing | While your account exists; erased with it |
| A photo of you that you gave Woof to draw your own avatar from | Deleted within a day after the drawing is made |
| The avatar Woof drew from it | Until you remove it or choose a drawn character instead; erased when you delete your account |
| Which safety emails Woof sent during an incident | While your account exists; never the address itself |
| Product analytics | Up to 13 months, then deleted automatically |
| Sign-in codes and challenges | Minutes; deleted automatically within a day |
| Rate-limit counters | Until they expire, then deleted automatically |
| Incidents and their history | Retained — other people appear in them |
| A call from Woof Support's automated assistant: when, how long, the outcome, and a short excerpt of the words a decision relied on | With the incident; the excerpt is erased when you delete your account |
| The transcript of such a call, at ElevenLabs | 30 days, then deleted by ElevenLabs |
| That you agreed (or declined) to calls from the automated assistant, and when | While your account exists, or while the Safety Contact is on your account |
| Subscription and referral reward records | Retained for accounting, tax and fraud purposes |
| Audit log | Retained; it records that something happened, by opaque identifier |
Automatic deletion runs continuously, not on request.
6. Your rights
See and export your data. Settings → Privacy → Export My Data. Woof prepares a file and tells you when it is ready; the file expires after 7 days and is then deleted.
The export contains your account (including your email address), your pets and their records, your household, how you configured protection, your own check-in and Away Timer history, your subscription and your referral standing. It deliberately excludes other people: your Safety Contacts' and Pet Guardians' names and numbers, anything another household member added, and the record of who Woof contacted during an incident are theirs rather than yours. It also excludes Woof's own operational records, such as security material and fraud checks. The file itself says so.
Stop Woof updates & offers. Use the unsubscribe link in any of these emails, or your mail app's unsubscribe button. It takes effect at once and does not affect safety alerts, check-in reminders, sign-in and security messages or account emails.
Delete your account. Settings → Privacy → Delete Account. Your account becomes unusable immediately; the erasure itself runs after a short grace period, so a mis-tap is recoverable.
What deletion removes: your account details, pets and all their records, home location, presence history, Safety Contacts, Pet Guardians (their access ends at once), check-ins, timers, devices and push tokens, personalization, notification preferences, your email address, your Woof updates & offers choice, the messages Woof sent you and the record of which links you used, and your analytics.
In Woof Chat it removes what you wrote and the name you wrote it under. The text of every post and reply you made is replaced with "[deleted]", your handle is replaced with an opaque one, and your bio, your city, the communities you joined, your reactions, your notifications and every handle you have previously used are deleted outright.
What deletion keeps, and why:
- Incidents — a safety event involving other people who were contacted. Kept, with your identity severed.
- Subscription and referral reward records — payments that really happened, which Woof may have to account for. Kept, with your identity severed.
- A Woof Store order, if you placed one — the reference, the goods and the amount, for accounting. The shipping address, the contact email and the telephone number on it are erased.
- Empty Woof Chat posts. The row itself stays where a reply sits underneath it, because deleting it would delete the replies other people wrote. What is left says "[deleted]" and names nobody.
- Moderation records — a report about you, a post a moderator removed, and what Woof did about either. Kept, because otherwise Woof's own community rules would be defeatable by asking to be deleted.
- The audit log — append-only, and records only opaque identifiers.
- A fingerprint of an address that bounced or was reported as spam, if there is one: a one-way hash, not the address, so Woof never sends marketing to it again.
Your telephone number is released, so you can sign up again later.
Deleting your Woof account does not cancel a Super Woof subscription. Apple or Google controls that. Cancel in Settings → Apple Account → Subscriptions on iPhone, or in Google Play → Payments & subscriptions on Android, before deleting, or you may continue to be charged.
If you are somebody's Pet Guardian or Safety Contact. You can step down or decline from the page Woof's text links to, and reply STOP to stop texts. To ask Woof to delete your details, write to info@woofhelp.com; any access you had ends at once.
Corrections. Most information is editable in the app. For anything else, write to info@woofhelp.com.
7. Security
Sign-in is by one-time code; there is no password to leak. Session tokens are held in the iOS Keychain. Traffic is encrypted in transit. The home coordinate and access instructions are encrypted at rest. Access to production data is limited to staff who need it, and staff access to a home address is logged against the case that justified it.
8. Children
Woof is not directed at children and is not intended for anybody under 18 years old. We do not knowingly collect information from children. If you believe a child has created an account, write to info@woofhelp.com.
9. Where your data is processed
Woof is operated by Woof Help LLC, a United States company. Woof's servers and database run in the United States, in Amazon Web Services' US East (Ohio) region.
Woof can be used with a mobile number from the United States, Australia, Canada, Germany or the United Kingdom, and you can choose Safety Contacts and Pet Guardians with numbers in those countries. If you, or somebody you chose, are outside the United States, the information this policy describes is transferred to and processed in the United States, where data-protection law may differ from the law where you live. The service providers in §3 — Amazon Web Services, Twilio, Apple, Google and OpenAI — handle it on Woof's instructions. A text message to a number outside the United States is also passed to the mobile carriers in that country, because that is how it is delivered.
If you have a question about how your information is transferred or protected, write to info@woofhelp.com.
10. Changes
If this policy changes materially we will say so in the app before the change takes effect.
This website
The policy above describes the Woof app. This short section describes
woofhelp.com itself, which collects far less.
What this website collects
Nothing. There is no sign-up, no form and no account on woofhelp.com. You can read every page here without telling us anything about yourself, and we do not ask.
Woof is downloaded from Apple's App Store, and what the app collects — and why — is described in the policy above.
What this website does not do
- No cookies. The site sets none, for any purpose.
- No analytics. There is no analytics product on this website, first-party or otherwise, and no page-view tracking of any kind.
- No third-party scripts. Every asset comes from Woof's own domain. Nothing on these pages talks to another company, so nothing here can report your visit to one.
- No advertising, and no advertising identifiers.
- No tracking pixels, including on the referral page a shared link points at.
Web server request logs, which every website has, are kept by our hosting provider for a short period and used only to keep the site running and secure.