- Is Woof really free?
- Yes. The Dead Man’s Switch, your Safety Network, the contact ladder, the complete Woof Pet Record, sharing and Lost Pet Mode are free for your pet, with no trial and nothing that expires. Super Woof is an optional subscription that adds more on top, including room for your whole pack.
- What happens if I don’t respond to a check-in?
- Woof checks on you first: a notification, then a text. If you still can’t answer, it contacts the people in your Safety Network one at a time, in the order you chose, and shows whoever says yes how to care for your pet. One tap from you ends it at any point.
- Who gets contacted?
- Only the people you chose, and only ones who accepted in advance. Up to three with Woof, up to six with Super Woof. Woof never contacts somebody who didn’t agree to be on your list.
- How many pets can I protect with Woof?
- Free Woof protects one pet, completely: the full Woof Pet Record, Lost Pet Mode, sharing and every safety feature. Super Woof lets you protect and manage up to 10. Members who joined Woof before this policy keep multi-pet access, whether or not they subscribe.
- Do my Safety Contacts need the app?
- No. They get a text with a secure link. They don’t need Woof installed or an account, and they can say “I can’t right now” so Woof simply moves on to the next person.
- Does Woof automatically call the police or 911?
- No. Woof’s software never calls 911, never dispatches emergency services and never requests a welfare check on its own. With Super Woof you can turn on Full Support, and if nobody in your Safety Network could resolve it, a person at Woof reviews the situation and decides what is appropriate, which can include contacting an appropriate authority or requesting a wellness check if warranted. Nobody promises a response time or an outcome.
- Does Woof track where I go?
- No. Free Woof uses no location at all. Super Woof’s Automatic Protection uses one home boundary you set, so Woof knows whether you are home or away. It never records where you went, and there is no location trail to keep, sell or lose.
- I already have people who would help. Why do I need Woof?
- That is exactly the point. Your people would help if they knew. Woof makes sure they find out when they are needed, and hands them what they need to actually help: feeding, medication, your vet, and how to get in if you allow it.
- Is this only for people with health problems?
- No. Accidents, a hospital stay, a car that breaks down somewhere without signal: an ordinary day can go wrong for anyone. Woof is for anybody with a pet waiting at home.
- What happens to my pet’s information?
- It is yours. No advertising identifier, no third-party analytics, no data brokers, nothing sold. Sharing is always a link you choose to create, and it stops working when you say so.